President and CEO
When Pronto Connections first met Philippe Lavie, CustomerCentric Selling® Business Partner, they had three goals:
At that time, 70% of Pronto's leads came from referral, with the remaining coming from tradeshows and cold calling. Michele Ringwood, President and CEO of Pronto Connections, identified several company challenges with the following questions and statements:
In working with CustomerCentric Selling®, the capabilities Ringwood was looking for included:
CustomerCentric Selling® provided Pronto Connections with these capabilities, and to date, the company's sales force has been trained and is in line for achieving its stated objectives.
According to Ringwood, implementing CustomerCentric Selling® has made a world of difference in Pronto's ability to generate expected revenue. The company now has:
"Finally, we can directly attribute closing over $1.5 million in the past 60 days to what we've learned using CustomerCentric Selling®. We are likely to finish 2007 with 45% growth, not 20%! -Michele Ringwood, President & CEO
Pronto Connections is committed to helping companies improve their revenue and their customer satisfaction by acting as their internal customer service, order processing and lead generation department. Pronto Connections works with consumer product companies, non profits, catalog and medical companies nationwide, answering more than 3.5 million calls per year, 24 hours per day, in English and Spanish. The company also manages inbound email inquiries and provides reporting on all activity.
More information on Pronto Connections can be found at www.prontoconnections.com
If you have questions about this client, please contact Philippe Lavie at email@example.com
Benefits to Pronto Connections:
About CustomerCentric Selling®
CustomerCentric Selling® (CCS®) is a proven methodology for predictably improving revenue growth and sales performance. Founded in 2002, CCS® helps clients worldwide to implement repeatable, auditable and scalable sales processes that, when combined with Sales Ready Messaging®, guides marketing and sales to have meaningful conversations with customers and prospects. This results in winning high-value deals, retaining and growing client relationships and improving the predictability and accuracy of sales forecasts.
CustomerCentric Selling® is regularly named to the Top Sales Training Companies list. Clients such as Microsoft, Hewlett Packard, Business Objects, Rockwell Automation, EMC and Raython have deployed CCS® worldwide. For more information, vist www.customercentric.com, or call Jill Perez at 800.993.1228, ext.706.