VP of Global Sales
Founded in 2000, Knovel is a private company headquartered in New York City. Knovel's Web-based application integrates technical information with analytical and search tools to drive innovation and deliver answers engineers can trust.
John Dooley, Vice President of Global Sales, approached Gary Walker, Co-founder of CustomerCentric Selling®, and CustomerCentric Selling® Business Partner, Jim Naro, to obtain his assistance in achieving his goal of improving the performance of his sales organization so that he could meet Knovel's revenue objectives.
Some of the difficulties they identified were:
After a careful analysis of the sales organization and its current performance, John concluded he needed to provide his team with the following capabilities:
CustomerCentric Selling® provided Knovel with all of these capabilities.
"CustomerCentric Selling® (CCS™) has helped us to dramatically optimize our sales performance by bringing our salespeople onto the same page with regards to how we sell, the language we use and the process we follow."--John Dooley, VP of Global Sales, Knovel
Knovel offers an unmatched depth and breadth of validated engineering content, selected from a network of trusted publishers and societies and delivered to engineers quickly and with extreme precision. Using Knovel, engineers not only easily find relevant data, but they can also analyze, document and incorporate it into their everyday work. Knovel has global recognition as a trusted provider of online technical information. Knovel is used by engineers at more than 600 organizations worldwide including:
For more information, please visit: http://www.knovel.com/
Since implementing CustomerCentric Selling® under John's solid sales leadership, his organization has been able to accomplish the following:
About CustomerCentric Selling®
CustomerCentric Selling® (CCS®) is a proven methodology for predictably improving revenue growth and sales performance. Founded in 2002, CCS® helps clients worldwide to implement repeatable, auditable and scalable sales processes that, when combined with Sales Ready Messaging®, guides marketing and sales to have meaningful conversations with customers and prospects. This results in winning high-value deals, retaining and growing client relationships and improving the predictability and accuracy of sales forecasts. CustomerCentric Selling® is regularly named to the Top Sales Training Companies list. Clients such as Microsoft, Hewlett Packard, Business Objects, Rockwell Automation, EMC and Raytheon have deployed CCS® worldwide. For more information, visit www.customercentric.com, or call Jill Perez at +1.800.993.1228, ext 706.